Last revised: 21 September 2026

Welcome to Sharehub. These Terms explain your rights and responsibilities when using our New Zealand event and party hire marketplace. Please read them before creating an account, requesting hire or joining as a Supplier.

Sharehub connects Customers with independent Suppliers. Customers pay Suppliers directly. Sharehub charges Suppliers the commission agreed with them and does not offer an Owner Guarantee, damage protection plan or insurance for new Bookings under these Terms.

Nothing in these Terms removes rights or remedies that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993, Fair Trading Act 1986 and Privacy Act 2020. Removing Sharehub's optional protection offering does not remove statutory guarantees or any existing entitlement under an earlier Booking.

“Sharehub”, “we”, “us” and “our” mean Sharehub Limited (NZ company number 9251097).

“Supplier” means an approved business or sole trader offering event or party hire through Sharehub, with ownership of or authority to hire the listed Items. Suppliers were described as “Owners” in earlier versions of these Terms.

“Customer” means an individual or organisation requesting or booking hire. Customers were described as “Renters” in earlier versions of these Terms.

“Items” means event and party hire equipment, including sound and lighting equipment, furniture, decorations, marquees, catering equipment, inflatables and other approved event gear. A “Package” combines Items and any expressly included related services from one Supplier.

“Platform” means the Sharehub website at www.sharehub.co.nz and any application we make available. “Services” means our marketplace, enquiry, communication, quote and booking administration services.

“User” means anyone using the Services, including Customers and Suppliers. “Account” means a registered Sharehub account.

“Listing” means an approved advertisement for Items or a Package. A “Request” is an enquiry and does not itself reserve Items or create a Booking.

“Quote” means the Supplier's offer setting out the hire details, price and applicable terms. A “Booking” is formed when a Customer accepts a current, unexpired Quote through the Platform. “Hire Agreement” means the resulting contract between that Customer and Supplier.

“Hire” means the temporary use of Items and any agreed related delivery, setup, operation or collection services supplied by the Supplier.

“Commission Schedule” means the written commission arrangement accepted by Sharehub and the Supplier, including its rate, calculation basis, tax treatment and payment terms.

“Terms” means these terms and conditions. “Policies” means applicable Sharehub policies made available before acceptance. “Agreement” means your agreement with Sharehub for the Services, including these Terms and any applicable agreed Commission Schedule.

Singular words include the plural. References to a person include a company or other organisation. Headings assist navigation and do not change meaning. All prices are in New Zealand dollars unless expressly stated otherwise.

Mandatory law takes precedence. An expressly agreed Commission Schedule governs the Supplier's fees where it differs from these Terms, but cannot reduce a Customer's rights. Otherwise these Terms take precedence over inconsistent Sharehub policies.

The accepted Quote and Supplier's hire terms govern the Hire Agreement. The Supplier must provide those terms before acceptance. Terms sent for the first time after acceptance do not automatically become part of that Booking. Neither Supplier terms nor Sharehub policies may remove non-excludable rights.

Sharehub helps Customers discover local event and party hire Suppliers, request availability, discuss requirements and accept Quotes. Suppliers may offer individual Items or Packages for birthdays, weddings, corporate events and other celebrations.

The Supplier identified in the Quote supplies the Hire and is responsible for fulfilling the Hire Agreement. Sharehub is not the owner or hirer of the Items and does not deliver, install, inspect, maintain or operate them. We do not guarantee availability, a Supplier's performance or a particular number of enquiries or Bookings.

Sharehub supplies its own marketplace Services and remains responsible for its own representations, acts, omissions and legal obligations. Our role as a marketplace does not exclude liability that the law places on us.

We do not act as a general agent for either party or have authority to agree or change their Hire Agreement. Transmitting an offer, acceptance or invoice through the Platform does not make Sharehub the Supplier. No User may commit Sharehub to an obligation without our written authority.

You must be at least 18 to create an Account, accept a Quote or act as a Supplier. If acting for an organisation, you must have authority to bind it. Hire must take place in New Zealand and within the Supplier's agreed service area.

You may browse without an Account. An Account is required to submit Requests, use booking conversations and manage Bookings. Suppliers must complete our onboarding and approval process before publishing Listings or offering Quotes.

Provide accurate contact, identity and business information, and keep it current. Suppliers must identify their legal contracting entity and disclose that they are in trade. Provide any company number, NZBN, GST information, licences and payment details reasonably required for your activities; a sole trader need not have a company number.

Keep login details secure, limit staff access to authorised people and notify us promptly of suspected unauthorised access. You are responsible for actions you authorise and losses caused by your failure to take reasonable security precautions, but not automatically for activity outside your reasonable control or caused by our security failures.

We may request proportionate information to check identity, business authority, safety or suspected misuse. Approval or a check is not an endorsement or guarantee of performance. Any verification description must accurately explain what was checked.

We will make these Terms available before you accept them when registering, submitting a Request or joining as a Supplier. Keep a copy of the version you accept. Your Hire Agreement is formed separately through acceptance of the Supplier's Quote.

We may update these Terms for changes in law, security, the Services or our business model. We will publish the revised version and date and give at least 30 days' notice by email or Account notice of material changes, unless a legal or urgent security requirement reasonably requires shorter notice. We will explain any shorter notice.

Changes apply prospectively and will not change an accepted Booking, its commission arrangement or rights already accrued without the affected parties' agreement or a legal requirement. We will seek fresh acceptance for material changes before new transactions. You may stop using the Services or close your Account if you do not agree, subject to existing obligations.

We handle personal information under the Privacy Act 2020 and our Privacy Policy . We collect information reasonably needed to operate the marketplace, administer Bookings, prevent misuse and meet legal obligations. The Privacy Policy explains collection, recipients, retention, overseas disclosures and how to request access or correction.

We share relevant booking and contact information with the other booking participant as needed to arrange and fulfil Hire. Do not include unnecessary identity documents or sensitive information in Listings or conversations. Suppliers must use Customer information only for legitimate booking purposes or another lawful purpose and protect it appropriately.

We may retain and review Platform messages for booking support, fraud prevention and proportionate enforcement of these Terms. Automated screening may flag content for human review; contact us if you believe a restriction is mistaken. Recording calls requires appropriate notice. We do not have unrestricted permission to monitor unrelated communications.

Where we obtain personal information from a Supplier, referral or other source, we will meet applicable indirect-collection notification requirements unless a lawful exception applies. Providing someone's details does not automatically authorise marketing to them.

We may send necessary Account, booking and invoice communications. Marketing emails or texts will be sent only with a lawful basis under the Unsolicited Electronic Messages Act 2007, identify the sender and provide a functional unsubscribe facility. We will action marketing unsubscribe requests within five working days. Accepting these Terms alone does not require you to receive marketing.

Sharehub and its licensors retain ownership of the Platform, branding and software. You may use the Services for their intended personal or business purposes. You may not copy, sell, impersonate or exploit our branding or software without permission or another lawful basis.

You retain ownership of content you provide. You must have permission to use photographs, logos, descriptions and other material, and must not infringe others' rights or publish misleading content.

You grant Sharehub a non-exclusive, royalty-free licence to host, display, format and reproduce your approved public Listings and business material to operate and promote your Sharehub Listings and the marketplace, including through service providers acting for us. This does not authorise public promotion using private messages, identity records or banking information.

You may withdraw a Listing or ask us to stop future promotional use of its material. We will remove it from channels we control within a reasonable time, subject to fulfilling existing Bookings and lawful record retention. Previously distributed material and third-party caches may not be immediately recoverable. We will not continue new promotional use after the licence ends.

If we help prepare a Listing, including with automated drafting tools, the Supplier must check and approve its accuracy, price and images before publication. We must also take reasonable care with our own edits. No automated draft itself accepts a Booking or changes an agreed price.

Report suspected copyright infringement to support@sharehub.co.nz with details of the material and your rights. We may restrict infringing material and take proportionate action against repeat misuse.

● Do not break the law, offer stolen or unsafe equipment, breach intellectual property or privacy rights, or misrepresent your identity, business, availability or Items.

● Do not threaten, harass, discriminate unlawfully, send spam or publish fraudulent or misleading reviews. Reviews, where available, must reflect genuine experiences.

● Do not introduce malicious code, access another person's Account, bypass security, disrupt the Platform or collect personal information without a lawful basis.

● Do not copy or scrape Platform content in a way that infringes rights, breaches privacy or unreasonably burdens the Services. Obtain permission before automated bulk access.

● Do not create duplicate Accounts to evade a restriction, falsify payment or cancellation records, or disguise a Sharehub-generated Booking to avoid agreed commission.

These restrictions do not prevent honest criticism, a lawful complaint, reporting concerns to an authority or exercising legal rights.

We will use reasonable care and skill in providing the Services. Maintenance, failures and events outside our reasonable control may interrupt access. We do not promise uninterrupted or error-free operation, but these qualifications do not exclude statutory guarantees or responsibility for our own failure to meet applicable duties.

Third-party links or optional tools may have their own terms and privacy notices, which will be identified where relevant. A Supplier's payment provider is separate from Sharehub. These Terms do not automatically enrol you in a connected payment account or authorise Sharehub to debit your card.

Listing prices are guide prices unless expressly stated otherwise. A Request or conversation is not a confirmed Booking. The Supplier must confirm availability and send a Quote before you commit.

Each Quote must identify the Supplier, Items, quantities, hire dates, relevant event times, inclusions and exclusions, delivery or collection arrangements, any setup responsibilities, total price, applicable GST, payment dates, any deposit or refundable bond, expiry and cancellation terms.

The minimum qualifying Booking value is NZ$150 per Supplier, calculated after discounts and including agreed delivery, setup, related services and applicable Supplier GST, but excluding refundable bonds. Individual Items may cost less and be combined in one Supplier's Quote. Bookings from different Suppliers are separate contracts and cannot be combined to meet this minimum.

Accepting a current Quote through the Platform forms a binding Hire Agreement with that Supplier and confirms the Booking. Payment status is separate: a confirmed Booking may still have payment due. Review the complete Quote and supplied terms before accepting.

Changes after acceptance require agreement between the Customer and Supplier and must be recorded. A proposed revision does not replace the existing agreement until accepted. Suppliers must not increase the price, substitute equipment or add fees unilaterally, except as lawfully permitted by a clear term already agreed.

Pay the Supplier using the payment details and deadlines in the accepted Quote or hire invoice. Sharehub does not collect or hold hire payments, provide escrow, hold bonds, make Supplier payouts or automatically issue Customer refunds under this model.

A hire invoice prepared through Sharehub is issued on behalf of the named Supplier for that Supplier's supply. The Supplier is responsible for its accuracy, required tax information, receipt of payment and refunds. A payment status records information reported by the Supplier and is not independent verification of their bank account.

Sharehub's commission is payable by the Supplier. Any separate Customer charge must be expressly disclosed and accepted before the Booking; none is imposed merely by these Terms. Check unexpected requests to change payment details with the Supplier through a trusted contact method.

A booking deposit is an advance payment towards Hire. A refundable bond is separate security. Before acceptance, the Supplier must disclose their amount, purpose, due date, circumstances for lawful deductions and the bond return timeframe.

Late return, cleaning, damage or other charges must have a lawful basis and be fair and supported by evidence. The Supplier must explain the calculation and give the Customer a reasonable opportunity to respond. These Terms do not authorise automatic card deductions or make an allegation conclusive.

A Supplier must return the undisputed bond balance within the agreed timeframe and promptly explain any disputed amount retained. Refundable bonds must not be treated as Hire revenue or Sharehub commission.

You may withdraw an unaccepted Request without a hire cancellation charge. After acceptance, change-of-mind cancellations follow the cancellation terms disclosed in the Quote, subject to applicable law. There is no blanket promise of a refund for changing your mind.

Cancellation charges must be lawful, transparent and proportionate to the Supplier's legitimate interests and reasonably anticipated loss. Relevant avoided costs and replacement bookings must be considered. Describing a payment as non-refundable does not override statutory remedies.

If a Supplier cannot supply the agreed Hire, they must notify the Customer promptly and provide any refund or other remedy required by law. A substitute or changed date requires the Customer's agreement. Sharehub can assist communication but does not guarantee a replacement Supplier.

Weather, venue closures, restrictions or other disruption do not automatically forfeit all payments or remove legal rights. The parties must assess their agreed terms, what can safely be supplied and applicable law, including the Contract and Commercial Law Act 2017 where relevant. Any rescheduling or financial settlement must be recorded.

Suppliers administer Customer refunds directly and must not delay a legally required refund while waiting for Sharehub to adjust commission. Customers retain any applicable payment-provider dispute rights and legal remedies.

Give accurate event details, including intended use, location, access, timings, quantities and relevant venue restrictions. Tell the Supplier about any particular purpose you are relying on them to meet. Hire may be for personal or business events within the agreed scope.

Use reasonable care, follow safe operating instructions and comply with applicable law. Arrange any permits, site access, suitable ground, power or supervision allocated to you in the Quote. Do not relocate, modify or sub-hire Items outside the agreed arrangements without the Supplier's permission.

Only competent and appropriately licensed people may operate equipment requiring particular skills or authorisations. Agree who handles setup, anchoring, electrical connections, operation and dismantling. Responsibilities cannot be allocated in a way that removes a party's statutory health and safety duties.

Check delivered or collected Items and report apparent missing parts, damage or mismatch promptly, preferably with photographs. Do not use unsafe Items; stop and contact the Supplier. An initial inspection or failure to identify a hidden fault does not waive your legal rights.

Return Items at the agreed time and place in substantially the condition received, allowing for fair wear and tear. Agree extensions with the Supplier. A late return is not automatically theft; suspected theft may be reported where there are reasonable grounds.

You are responsible for loss or damage to the extent caused by your breach of the Hire Agreement, negligence or misuse, including by people you authorise to use the Items. You are not automatically responsible for pre-existing damage, ordinary wear, inherent faults or the Supplier's acts or omissions. Any other allocation of risk must be expressly agreed and lawful.

Notify the Supplier promptly of loss, damage or an incident and take reasonable steps to prevent further harm. Contact emergency services where necessary. Cooperate reasonably with lawful investigations; reporting to Sharehub does not replace any statutory notification duty.

Suppliers must operate a legitimate event or party hire business, including as a sole trader. You must own your Items or have authority to offer and fulfil the Hire. Only approved event-related categories may be listed; property accommodation, vehicle rental and general goods sales are outside this marketplace model.

Identify your legal business and trading status clearly. Listings must accurately describe actual Items or Packages, condition, quantities, price basis, service area, restrictions, delivery and setup options. Distinguish illustrative images from actual inventory. Do not claim insurance, certification or availability without a reasonable basis.

You may authorise Sharehub to prepare draft Listings using material you have rights to supply. We will not treat a publicly available email address, an invitation or your silence as acceptance of supplier fees or authority to publish a Listing. You must approve the Listing and accept the applicable terms and Commission Schedule.

Check stock and your own calendar before quoting. Honour accepted prices, availability and agreed fulfilment. Do not cancel to obtain a higher price. Promptly communicate problems and provide required remedies; using subcontractors does not remove your obligations to the Customer.

Comply with the Consumer Guarantees Act 1993 where applicable, the Fair Trading Act 1986, product safety requirements and other laws relevant to your supply. Do not mislead Customers about their rights or assume that a corporate event automatically excludes consumer guarantees.

Keep Items safe and maintained, remove recalled or unsafe equipment from hire and meet applicable inspection, certification, electrical, gas, licensing and permit requirements. Provide suitable operating instructions, warnings and any agreed competent installation or supervision, including relevant wind and weather limits for outdoor equipment.

Meet your duties under the Health and Safety at Work Act 2015 where applicable and consult, cooperate and coordinate with other duty holders where required. Neither this Agreement nor a Customer's acceptance transfers away duties that the law places on you.

Disclose tracking or recording technology before acceptance and use it only lawfully and proportionately. Collect only Customer information reasonably needed for Hire or another lawful purpose and meet your own privacy notification, security and retention obligations.

Your commission rate must be agreed in writing before you offer Quotes. There is no universal percentage imposed by these Terms. Your Commission Schedule must identify the agreed rate and whether GST is additional or included. A rate agreed for a Booking cannot be changed retrospectively.

Unless the Commission Schedule expressly agrees another basis, commission is calculated on the agreed Hire amount, including related delivery and setup and any Supplier GST, after discounts. Refundable bonds, damage compensation and other security amounts are excluded. Any GST lawfully chargeable by Sharehub is separately identified in accordance with the agreed tax treatment.

No commission is payable merely for receiving an enquiry or sending an unaccepted Quote. Unless otherwise agreed in the Commission Schedule, commission becomes invoiceable when you receive full payment of the agreed Hire amount. You must promptly and accurately record partial and full receipts, refunds and cancellations. Delaying a payment report does not defer commission that has become due.

Unless another due date was agreed before the Booking, Sharehub commission invoices are payable within seven days of issue. Pay Sharehub separately using the invoice reference. Sharehub does not deduct commission from Customer funds under this model. Reporting a bank transfer does not confirm that Sharehub has received it.

If the Hire amount is reduced or refunded, commission will be recalculated on the amount ultimately retained for Hire and any overpayment credited or refunded. No commission is charged on a fully refunded cancelled Booking. Commission on cancellation charges applies only if expressly agreed in the Commission Schedule. Record adjustments with supporting evidence and retain the original transaction history.

Raise a genuine invoice dispute promptly and identify the disputed amount and reason. We will consider it fairly and pause collection action on that amount while reasonably investigating; undisputed amounts remain due. After notice and a reasonable opportunity to pay, we may pursue lawful recovery of overdue amounts. Only reasonable, actually incurred recovery costs recoverable under the Agreement and applicable law may be charged; there is no automatic fixed breach penalty.

Keep Sharehub-generated Bookings and changes recorded accurately. Paying a Supplier directly is the intended process and is not fee avoidance. You must not falsely cancel, conceal or divert the same introduced transaction to avoid agreed commission. Commission remains payable on that transaction under the agreed terms.

This does not create an unlimited claim over all future business with a Customer. Commission on independently arranged later transactions requires a separate express agreement. We may reasonably request relevant booking and payment evidence to reconcile fees, with unrelated personal or financial information redacted.

Each party is responsible for its own tax obligations. Suppliers must give correct GST status and required taxable supply information, account for their Hire income and ensure invoice accuracy. Sharehub remains responsible for any tax collection, reporting or other duty the law places on Sharehub; these Terms do not transfer it to a Supplier.

Sharehub does not offer an Owner Guarantee, paid warranty, damage waiver, insurance policy or protection plan for new Bookings under these Terms. We do not promise to reimburse theft, non-return, damage or other loss and do not charge a protection fee. This does not limit liability for our own breach or rights that cannot lawfully be excluded.

Any protection validly purchased or promised for a Booking under an earlier version remains governed by its applicable terms and law. This update does not retrospectively cancel cover, existing claims or accrued rights. Contact us about a historical claim.

Suppliers are responsible for arranging insurance appropriate to their activities and any legally required cover, and checking whether it covers commercial hire, delivery, installation, theft and public liability as relevant. Customers should consider cover appropriate to their event and agreed risks. Sharehub does not assess or guarantee the adequacy of either party's insurance.

If a Supplier offers its own insurance-related option or damage waiver, it must clearly identify the provider, cost, scope, exclusions and conditions before acceptance and meet all applicable legal requirements. It must not be represented as Sharehub cover or as replacing statutory rights.

Damage claims are between the Supplier and Customer. The Supplier should notify the Customer promptly after discovery and provide condition records, photographs, an explanation of responsibility and evidence supporting repair costs or reasonable loss of value. Allow for age, condition, fair wear and tear, mitigation and any insurance recovery; do not recover the same loss twice.

The Customer must have a reasonable opportunity to respond. A Supplier's allegation, a platform status or Sharehub's assistance is not a binding determination of liability. Neither a reporting target nor failure to report within 24 hours automatically extinguishes a party's statutory rights. Unresolved claims may follow the dispute process below.

Raise Hire, payment, bond or refund concerns with the Supplier promptly and keep the Quote, messages, receipts and relevant photographs. You may also ask Sharehub to help the parties communicate and review available booking records.

Sharehub does not hold the Customer's money or act as an insurer or binding adjudicator. Assistance does not guarantee settlement or recovery. We will disclose another User's personal information only where lawful and necessary; a statutory declaration alone does not create an automatic entitlement to it.

Send complaints about our Services to support@sharehub.co.nz , with your booking reference if relevant. We will consider the complaint fairly and try to resolve it within a reasonable time.

You may pursue available remedies through the New Zealand Disputes Tribunal or courts with jurisdiction, or complain to the Commerce Commission, Privacy Commissioner, Advertising Standards Authority or another relevant body. You do not waive claims against Sharehub or another User, and need not complete our informal process before seeking urgent relief or meeting a legal deadline.

Nothing in this Agreement excludes, restricts or modifies a right, guarantee, remedy, duty or liability that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020 and applicable health and safety law. These protections apply to every disclaimer, limitation and indemnity in this Agreement.

These Terms do not themselves contract out of the Consumer Guarantees Act or Fair Trading Act for business transactions. Any separate business-to-business contracting-out agreement must satisfy all applicable statutory requirements, including any requirements for writing and fairness and reasonableness.

Each party remains responsible for its own breach, negligence and other legally actionable conduct. Sharehub is not automatically liable for an independent Supplier's or Customer's conduct solely because it provided the Platform. Each party must take reasonable steps to minimise loss and cannot recover the same loss twice.

Subject to non-excludable rights, Sharehub is not liable for loss that was not reasonably foreseeable when the relevant Agreement was made or loss caused solely by matters outside its reasonable control that it could not reasonably avoid or mitigate. This does not excuse our own failure to take reasonable care, safeguard information or fulfil a duty imposed by law.

No general monetary cap in these Terms limits Customer remedies. Any separately negotiated limit for a Supplier must be lawful and fair and must not limit liability for fraud, wilful misconduct, unpaid amounts properly due, or any liability that cannot lawfully be limited.

To the extent permitted by law, a Supplier must reimburse Sharehub for reasonable, evidenced third-party losses and costs directly caused by that Supplier's material breach of these Terms, negligence, unlawful conduct or infringement of third-party rights in material it supplies. This does not cover loss caused or contributed to by Sharehub or another person, except to the extent attributable to the Supplier.

We must notify the Supplier promptly, take reasonable steps to limit the loss, allow a reasonable opportunity to participate in the defence, and obtain consent, not unreasonably withheld, before a settlement binding the Supplier. This indemnity does not apply to a Customer merely because they make a Booking, raise a complaint or use the Services lawfully.

We may restrict a Listing or Account on reasonable grounds, including material breach, fraud, safety concerns, unlawful content or non-payment of undisputed overdue commission. Action must be proportionate. Where practicable, we will explain the reason and allow correction or review; urgent safety, security or legal concerns may require immediate action.

You may stop using the Services and request Account closure. Closure or suspension does not automatically cancel a Hire Agreement, erase payment or refund obligations, or remove existing claims. We will provide a reasonable way to obtain necessary records and address existing Bookings, subject to lawful security restrictions.

We may retain information only for legitimate purposes and for as long as reasonably required or required by law, in accordance with our Privacy Policy. Closure does not give us an unlimited right to use your content for future promotion.

New Zealand law governs these Terms. New Zealand courts and tribunals with appropriate jurisdiction may hear disputes, subject to any mandatory right to another forum.

Hiring an Item does not transfer ownership. Nothing in these Terms creates an employment relationship, partnership, joint venture or general agency between Sharehub and a User.

These Terms, the applicable Policies and any expressly agreed Commission Schedule form the Agreement for the Services. They do not exclude responsibility for legally actionable statements made before acceptance or override the separate Hire Agreement.

Neither party may transfer this Agreement in a way that materially reduces the other party's rights without consent, not unreasonably withheld. A Supplier remains responsible for performance by its staff and subcontractors.

If a provision is unenforceable, it is severed only to the extent necessary and the remainder continues where legally possible. A failure to enforce a provision is not a waiver of future enforcement. Obligations intended to continue, including outstanding payments, lawful record retention and dispute rights, survive termination.

Amounts are calculated in NZD and rounded to the nearest cent. If a translation is provided, the English version governs to the extent permitted by law; we remain responsible for misleading translations.

For questions about these Terms, contact Sharehub Limited at support@sharehub.co.nz .