A valid New Zealand driver’s licence or passport at the time of pick up.
$30.00 Refundable security deposit, which will be held by Stripe once the owner accepts the booking, and released following the successful return of the item.
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Sharehub is a New Zealand marketplace that makes finding event and party hire easier by bringing local hire businesses together in one place.
Browse event equipment for birthdays, weddings, corporate events and celebrations — from marquees, tables and chairs to lighting, sound, inflatables, décor and more.
We connect you with trusted local hire businesses so you can spend less time searching and more time planning your event.
It’s free for event hire businesses to list their products and packages on Sharehub, with no upfront listing fees.
Suppliers set their own hire prices, and Sharehub charges a small commission only when a successful booking is made through the platform.
For customers, it’s free to browse and compare hire options. You simply pay the price shown for your booking, including any supplier delivery or setup charges where applicable.
A security deposit is a refundable amount set by the owner to help protect against damage, loss, or late returns.
On Sharehub, owners can choose to add a security deposit to their listings. If a deposit is required, renters will see the amount clearly before confirming the booking. The deposit is held securely through Stripe and is authorised (not charged) on the renter’s card at the time of booking.
Once the item is returned on time and in good condition, the deposit is automatically released. If there’s an issue, the owner can report it through Sharehub, and the deposit may be used to cover any associated costs, depending on the situation.
Security deposits help ensure a smooth, safe experience for both renters and owners.
If you think you’ll be late picking up or returning an item, please contact the owner as soon as possible to arrange a new time and avoid any potential issues.
If an item is picked up or returned late, the renter is responsible for any charges that may arise due to the delay. Failing to return an item on time could result in further action to recover any associated costs.
For full details, please refer to our Terms of Service.
Sharehub is focused on event and party hire, helping customers find products for birthdays, weddings, corporate events and other celebrations. You can hire or list items such as marquees, tables and chairs, lighting, sound equipment, inflatables, décor, catering equipment and other event essentials. Sharehub is for hiring only, not selling items.
At Pickup:
When the renter collects the item, they’ll provide the owner with a unique verification code. The owner enters this code into the Sharehub platform to confirm the handover. Once confirmed, the booking is logged, and the owner’s payment is processed.
At Return:
Both the renter and the owner must confirm the item has been returned via the Sharehub platform. Once both parties have confirmed, any security deposit (if applicable) will be refunded to the renter, finalising the transaction.
This process helps ensure a smooth and secure experience for everyone involved.
Yes, renters are covered for certain situations when using Sharehub. Our goal is to ensure a smooth and safe rental experience for everyone involved. Here’s what renters are covered for:
1. Payment Protection: Your payment is securely handled through our payment provider, Stripe ensuring that your transaction is safe from start to finish.
2. Verified Items: All listed items go through our verification process, and owners are required to provide accurate details, photos, and videos of their items to ensure that what you rent matches the listing.
3. Support in Case of Issues: If there’s a problem with the item you’ve rented, or if you believe the item wasn’t as described, our support team will work with you to resolve the issue fairly.
4. Cancellation Flexibility: Renters are covered under Sharehub’s cancellation policy. Cancellations made more than 24 hours before the rental start date will receive a full refund. Cancellations made within 24 hours of the rental start date will not be eligible for a refund.
For more information on what is covered, please refer to our Terms of Service.
Our community guidelines are built on respect and trust. We ask that all users act responsibly when listing or renting items, maintain clear communication, return items in the same condition they were received, and leave reviews after each transaction. By following these guidelines, we can create a pleasant, reliable community for everyone.
The cancellation policy is only applicable once the rental request from the renter has been accepted by the owner of the item. If an owner cancels the request, no fees will apply to either the owner or the renter.
For owners
- If you need to cancel a confirmed booking, please do so at least 24 hours before the agreed pickup time.
- Cancelling within 24 hours before pickup will incur a 10% cancellation fee (of one day's hire), charged to your nominated payment account.
For renters
- Cancellations made more than 24 hours before the rental start date will receive a full refund.
- Cancellations made within 24 hours of the rental start date will not be eligible for a refund.
For full details, refer to our Terms of Service
We’re committed to resolving issues quickly and fairly, ensuring a seamless experience for all Sharehub users!
If you encounter any issues while using Sharehub, whether it's a technical problem, payment issue, or a claim related to a rental, here’s how you can get help:
1. Contact Us: Fill out the form on our contact us page, or send an email to support@sharehub.co.nz as soon as you notice the issue.
2. Provide Details: Include as much relevant information as possible:
- For technical issues: Describe the problem and tell us which device and browser you're using.
- For payment problems: Share the transaction details, including confirmation numbers.
- For rental claims: Attach timestamped photos or videos of the item before and after the rental, a description of the issue, and any supporting documents (e.g., proof of purchase).
- For other issues: Be as specific as possible so we can assist you effectively.
3. Assessment: Our support team will review your case and may request additional information if needed.
4. Resolution: We’ll respond within 48 hours and prioritize your query based on the urgency of your issue.
For faster answers, visit our FAQs.
For further details, refer to our Privacy Policy and Terms of Service.
