A valid New Zealand driver’s licence or passport at the time of pick up.
Sharehub is a New Zealand marketplace that makes finding event and party hire easier by bringing local hire businesses together in one place.
Browse event equipment for birthdays, weddings, corporate events and celebrations — from marquees, tables and chairs to lighting, sound, inflatables, décor and more.
We connect you with trusted local hire businesses so you can spend less time searching and more time planning your event.
It’s free for event hire businesses to list their products and packages on Sharehub, with no upfront listing fees.
Suppliers set their own hire prices. For each booking paid through Sharehub, the supplier pays a 10% commission plus card processing (2.7% + $0.30), deducted from their payout.
For customers, it’s free to browse and compare hire options. You pay the price shown for your booking, including any supplier delivery or setup charges where applicable. There is no booking fee for customers.
A bond is a refundable amount set by the supplier to help protect against damage, loss or late returns. It is not a part-payment towards the hire.
If a listing has a bond, you’ll see the amount before you send your booking request. The bond is held on your card through Stripe (authorised, not charged) from when you send the request. It is released if the request is declined or expires. Items with a bond must be returned within 7 days of booking, because a card hold only lasts about that long.
When the supplier confirms the item has been returned and checked, the bond is released. Your bank may take a few days to remove the hold from your card.
Nothing is deducted from a bond automatically. If the supplier reports damage or loss, Sharehub support reviews the evidence and you’ll have the chance to respond.
If you think you’ll be late picking up or returning an item, please contact the supplier as soon as possible to arrange a new time. A late return can affect the supplier’s next booking.
Nothing is charged or deducted from your bond automatically for a late return. If the supplier reports a problem, Sharehub support reviews it and you’ll have the chance to respond.
For full details, please refer to our Terms of Service.
Sharehub is focused on event and party hire, helping customers find products for birthdays, weddings, corporate events and other celebrations. You can hire or list items such as marquees, tables and chairs, lighting, sound equipment, inflatables, décor, catering equipment and other event essentials. Sharehub is for hiring only, not selling items.
At Pickup:
When the customer collects the item, they give the supplier a unique 4-digit code. The supplier enters this code on Sharehub to confirm the pick-up. The supplier’s payout is then sent as soon as Stripe makes the funds available, usually within a few business days; their bank may take a little longer.
At Return:
The supplier checks the returned item and confirms the return on Sharehub, which completes the booking. Any bond is then released. If something isn’t right, either party can report an issue to Sharehub support. If the supplier hasn’t confirmed the return and no issue has been reported, the booking completes automatically 3 days after the hire ends and the bond is released.
This process helps ensure a smooth and secure experience for everyone involved.
Yes, customers are covered for certain situations when using Sharehub. Our goal is to ensure a smooth and safe hire experience for everyone involved. Here’s what customers are covered for:
1. Payment Protection: Your payment is securely handled through our payment provider, Stripe ensuring that your transaction is safe from start to finish.
2. Accurate Listings: Suppliers must describe and photograph their items accurately. If an item doesn’t match its listing, tell us and we’ll follow it up.
3. Support in Case of Issues: If there’s a problem with the item you’ve rented, or if you believe the item wasn’t as described, our support team will work with you to resolve the issue fairly.
4. Cancellation Flexibility: Customers are covered under Sharehub’s cancellation policy. Cancellations made 24 hours or more before the pick-up time receive a full refund. Bookings can’t be cancelled for a refund within 24 hours of the pick-up time.
For more information on what is covered, please refer to our Terms of Service.
Our community guidelines are built on respect and trust. We ask that all users act responsibly when listing or renting items, maintain clear communication, return items in the same condition they were received, and leave reviews after each transaction. By following these guidelines, we can create a pleasant, reliable community for everyone.
Before a supplier accepts a request, the customer can withdraw it at no cost and the supplier can decline it at no cost; the card hold is released. The policy below applies once the supplier has accepted.
For suppliers
- If you can’t fulfil a confirmed booking, contact Sharehub support straight away. The customer will receive a full refund.
For customers
- Cancellations made 24 hours or more before the pick-up time receive a full refund.
- Bookings can’t be cancelled for a refund within 24 hours of the pick-up time.
For full details, refer to our Terms of Service
We’re committed to resolving issues quickly and fairly, ensuring a seamless experience for all Sharehub users!
If you encounter any issues while using Sharehub, whether it's a technical problem, payment issue, or a claim related to a hire, here’s how you can get help:
1. Contact Us: Fill out the form on our contact us page, or send an email to support@sharehub.co.nz as soon as you notice the issue.
2. Provide Details: Include as much relevant information as possible:
- For technical issues: Describe the problem and tell us which device and browser you're using.
- For payment problems: Share the transaction details, including confirmation numbers.
- For hire claims: Attach timestamped photos or videos of the item before and after the hire, a description of the issue, and any supporting documents (e.g., proof of purchase).
- For other issues: Be as specific as possible so we can assist you effectively.
3. Assessment: Our support team will review your case and may request additional information if needed.
4. Resolution: We’ll respond within 48 hours and prioritize your query based on the urgency of your issue.
For faster answers, visit our FAQs.
For further details, refer to our Privacy Policy and Terms of Service.
