A valid New Zealand driver’s licence or passport at the time of pick up.
$25.00 Refundable security deposit, which will be held by Stripe once the owner accepts the booking, and released following the successful return of the item.
Listing your items or spaces on Sharehub is completely free for owners. You set your own rental prices, and there are no hidden fees for listing or renting out.
For renters, a small transaction fee applies at checkout. This fee is charged by our payment provider, Stripe, and is currently 2.7% + $0.30 NZD per transaction.
At Sharehub, we’re focused on building a community-driven platform that supports a fair and affordable sharing economy. Our goal is to keep things simple, transparent, and accessible for everyone.
At Sharehub, we prioritise safety, trust, and transparency. Our platform includes multiple layers of verification to protect both owners and renters:
User Verification
All users must verify their email and mobile number prior to renting or listing items.
Payment Verification
Before any transaction is confirmed, Stripe securely verifies the payment details of both parties. This ensures that all payments are processed safely through our trusted payment provider, giving confidence to both renters and owners.
Pickup and Return verification
When collecting an item, the renter provides a unique 4-digit verification code to the owner. The owner enters this code into the system to confirm the pickup. Upon return, the owner checks the item’s condition and both parties confirm the return, completing the process. This simple yet secure system promotes accountability and builds trust between users.
Optional Security deposits
Owners can choose to add a refundable security deposit to their listing for extra peace of mind. This amount is held securely through Stripe and returned once the item is safely returned in good condition.
Sharehub Owner Guarantee
For added protection, Sharehub offers an Owner Guarantee of up to $5,000. This helps cover accidental damage or loss during a verified rental. Learn more about the Owner Guarantee here.
Rating and review system
After each rental, both the owner and renter can leave a rating and review. This transparent system helps build a reliable community where everyone can make informed decisions with confidence.
The Sharehub Owner Guarantee provides added protection for your items when rented through Sharehub. If your home and contents insurance doesn’t cover rentals, the guarantee steps in to protect your item if it’s damaged or lost during a rental. It covers up to $5,000 for repairs or replacements.
Opting into the Owner Guarantee incurs a 10% fee on your total rental earnings. This fee ensures that, in the event of a claim, we’ll manage the process smoothly for you, from collecting the necessary information to resolving any issues quickly and efficiently.
Need protection for items valued over $5,000?
For items valued over $5,000, contact our support team at support@sharehub.co.nz to set up the additional coverage, ensuring your high value items are fully protected when renting out your items through Sharehub.
What are the criteria for Sharehub’s Owner Guarantee?
Before the rental
- Take timestamped photos or videos of your item within 24 hours before the rental to show its condition. For items with moving parts or electronics, take a video showing they work (e.g., a drone flying). Use your smartphone's camera or a timestamp app if needed.
- If an item isn’t returned, you’ll need proof of purchase (receipt, screenshot, or bank transaction).
- Make sure all items you're renting out are listed on Sharehub. Anything not listed isn’t covered by Sharehub’s Owner Guarantee.
During the handover
- Request the renter's unique verification code to confirm their account. For added security, you can also request the renter to provide proof of ID at the time of pickup.
After the rental
- When the item is returned, check it’s in working order immediately. If there’s damage, take photos/videos and report it through contact us page within 24 hours.
This ensures you're fully covered by Sharehub Owner Guarantee.
What does the Owner Guarantee cover?
- Damaged Items:If your item is damaged during a rental, Sharehub will cover the cost of repair or replacement. To make a claim, you’ll need to provide a receipt or proof of purchase, along with the item’s listed value, to ensure the claim can be processed accurately.
- Lost Items: If the item is not returned, Sharehub will compensate you based on the proof of purchase and the item’s market value, as indicated when listing it.
What Isn’t covered?
- Wear and Tear: The guarantee does not cover normal wear and tear from regular use.
- Intentional Damage: If the renter intentionally damages the item, it is not covered by the Sharehub Owner Guarantee. In such cases, the renter is held responsible for the full cost of repair or replacement. Owners should contact Sharehub to initiate a claims process, and the renter may be required to pay for damages directly through a resolution process.
- Items Not Listed Accurately: If the item’s listing description or photos were not accurate, the guarantee may not apply.
For full details, including specific criteria and legal aspects, please refer to our Terms of Service.
A security deposit is a refundable amount set by the owner to help protect against damage, loss, or late returns.
On Sharehub, owners can choose to add a security deposit to their listings. If a deposit is required, renters will see the amount clearly before confirming the booking. The deposit is held securely through Stripe and is authorised (not charged) on the renter’s card at the time of booking.
Once the item is returned on time and in good condition, the deposit is automatically released. If there’s an issue, the owner can report it through Sharehub, and the deposit may be used to cover any associated costs, depending on the situation.
Security deposits help ensure a smooth, safe experience for both renters and owners.
If you think you’ll be late picking up or returning an item, please contact the owner as soon as possible to arrange a new time and avoid any potential issues.
If an item is picked up or returned late, the renter is responsible for any charges that may arise due to the delay. Failing to return an item on time could result in further action to recover any associated costs.
For full details, please refer to our Terms of Service.
You can hire and list almost anything you own on Sharehub, from tools and trailers to outdoor gear, clothing, and party supplies. Houses and vehicles (like cars or motorbikes) aren’t allowed. Sharehub is for hiring only, selling items is not permitted.
At Pickup:
When the renter collects the item, they’ll provide the owner with a unique verification code. The owner enters this code into the Sharehub platform to confirm the handover. Once confirmed, the booking is logged, and the owner’s payment is processed.
At Return:
Both the renter and the owner must confirm the item has been returned via the Sharehub platform. Once both parties have confirmed, any security deposit (if applicable) will be refunded to the renter, finalising the transaction.
This process helps ensure a smooth and secure experience for everyone involved.
Yes, renters are covered for certain situations when using Sharehub. Our goal is to ensure a smooth and safe rental experience for everyone involved. Here’s what renters are covered for:
1. Payment Protection: Your payment is securely handled through our payment provider, Stripe ensuring that your transaction is safe from start to finish.
2. Verified Items: All listed items go through our verification process, and owners are required to provide accurate details, photos, and videos of their items to ensure that what you rent matches the listing.
3. Support in Case of Issues: If there’s a problem with the item you’ve rented, or if you believe the item wasn’t as described, our support team will work with you to resolve the issue fairly.
4. Cancellation Flexibility: Renters are covered under Sharehub’s cancellation policy. Cancellations made more than 24 hours before the rental start date will receive a full refund. Cancellations made within 24 hours of the rental start date will not be eligible for a refund.
For more information on what is covered, please refer to our Terms of Service.
Our community guidelines are built on respect and trust. We ask that all users act responsibly when listing or renting items, maintain clear communication, return items in the same condition they were received, and leave reviews after each transaction. By following these guidelines, we can create a pleasant, reliable community for everyone.
The cancellation policy is only applicable once the rental request from the renter has been accepted by the owner of the item. If an owner cancels the request, no fees will apply to either the owner or the renter.
For owners
- If you need to cancel a confirmed booking, please do so at least 24 hours before the agreed pickup time.
- Cancelling within 24 hours before pickup will incur a 10% cancellation fee (of one day's hire), charged to your nominated payment account.
For renters
- Cancellations made more than 24 hours before the rental start date will receive a full refund.
- Cancellations made within 24 hours of the rental start date will not be eligible for a refund.
For full details, refer to our Terms of Service
We’re committed to resolving issues quickly and fairly, ensuring a seamless experience for all Sharehub users!
If you encounter any issues while using Sharehub, whether it's a technical problem, payment issue, or a claim related to a rental, here’s how you can get help:
1. Contact Us: Fill out the form on our contact us page, or send an email to support@sharehub.co.nz as soon as you notice the issue.
2. Provide Details: Include as much relevant information as possible:
- For technical issues: Describe the problem and tell us which device and browser you're using.
- For payment problems: Share the transaction details, including confirmation numbers.
- For rental claims: Attach timestamped photos or videos of the item before and after the rental, a description of the issue, and any supporting documents (e.g., proof of purchase).
- For other issues: Be as specific as possible so we can assist you effectively.
3. Assessment: Our support team will review your case and may request additional information if needed.
4. Resolution: We’ll respond within 48 hours and prioritize your query based on the urgency of your issue.
For faster answers, visit our FAQs.
For further details, refer to our Privacy Policy and Terms of Service.
